Refund policy

We offer a voluntary 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return. The exclusions below apply to this voluntary policy. This does not limit your statutory rights, including the UK online cancellation rights explained below.

To be eligible under our voluntary 30-day policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@Scroll-buy.com Please note that returns will need to be sent to the following address: 26 Scarsdale Road, Liverpool, Merseyside, L11 1DU

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please contact us before sending an item back so that we can provide return instructions. This process does not limit your statutory cancellation rights.

You can always contact us for any return question at info@Scroll-buy.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exclusions from our voluntary 30-day policy
The following items are not covered by our extended voluntary return policy, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards are also excluded from our voluntary 30-day policy. These exclusions do not remove statutory rights. In particular, sale items have the same statutory refund rights as full-price items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK online cancellation rights
For eligible online purchases, you can tell us you wish to cancel within 14 days after receiving your item, then return it within a further 14 days. You do not need to give a reason. These rights apply separately from our voluntary 30-day policy.

For beauty and personal care items, the hygiene exception applies to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed after delivery. Beauty products are not automatically excluded from statutory cancellation rights just because they are beauty products. Other statutory exceptions may apply, including personalised or perishable goods.

Nothing in this policy removes your rights if goods are faulty, damaged or not as described. To exercise your cancellation rights, email info@scroll-buy.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, or sooner where a statutory deadline requires. For UK statutory cancellations, we will refund within 14 days of receiving the returned goods and refund the standard outbound delivery charge where applicable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@scroll-buy.com