A little help with your order, your products and your everyday routine.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account is optional.
How can I pay, and which currency do you use?
Our store prices are in British pounds (GBP). You’ll see the payment methods available for your order at checkout before completing your purchase.
How long does delivery take?
Delivery times for your order and destination are shown at checkout before you pay.
How much does delivery cost?
UK delivery is included in the price of our Terre Verdi products. UK delivery for the Dot & Lola Revive Body Bundle is £2.95. Your final delivery charge and available options are shown at checkout before you pay. Products from different brands may arrive separately.
How can I track my order?
When tracking is available, you’ll find the details in your shipping confirmation email. If you need an update, contact us at info@scroll-buy.com with your order number.
Why might my items arrive separately?
We work with different brand partners, so items in the same order may be dispatched separately and arrive at different times. Contact us if you need help checking a delivery.
Are all your products organic, vegan and cruelty-free?
Credentials vary by product. Our collection includes certified organic, vegan-friendly and cruelty-free options. Check each product’s description, ingredients and certification details to find the right choice for you.
How quickly will I notice results?
Everyone’s skin and routine are different. Some benefits may be noticeable sooner than others, while other changes take consistent use over time. Follow the guidance supplied with your product and introduce new skincare gradually.
How do I request a return or report a problem?
Our voluntary 30-day return policy applies to eligible items; beauty and personal care products are excluded from that extended offer. UK online cancellation rights are separate: eligible purchases can be cancelled within 14 days of receipt and returned within a further 14 days. Sealed products that are unsuitable for return for health or hygiene reasons lose that cancellation right once unsealed after delivery. Your rights for faulty, damaged or misdescribed goods are unaffected. Contact info@scroll-buy.com and read our Refund policy for the full conditions and instructions.
How can I contact ScrollBuy?
Email info@scroll-buy.com or use our Contact Us form. Include your order number if your message relates to a purchase.
Still have a question? We’re here to help.